Refund policy

14-day returns

You can return an item within 14 days of receiving it, unused and in its original condition and packaging.

How to return

Message us on WhatsApp at +965 5000 9314 or email Hello@brightmindshop.com with your order number. Our driver collects the item free of charge.

Return cost

Returns cost you nothing.

Damaged or wrong items

Tell us within 48 hours of delivery and send a photo. We will replace or refund the item at no cost to you.

Items we can't take back

Used items, including started experiment kits (such as the Crystal Garden), a used Suture Practice Kit, and dug-out Dig-Out & Discover kits.

Refunds

Refunds go back to your original payment method within 7 business days after we receive the returned item.